Question: How do I pay my bill? Is there any options?
We had 3 options to serve you better :

1. Pay on our main office. Located here.
2. We offer free pick-up service.For more details click here.
3. Payment through bank. (BPI , PCI and Metrobank).

Question: When I logged on March 31, 23:30 to April 1, 0:30 (1hr), When will my 1 hrs be included?
Since we cutt-off our billing cycle on April 1, 0:00, the session will not be included in March usages since during that time, April 1, 0:00, the system will never know when the client will log out, instead the 1hr will be included in April usage, starting April 1, 2000.


Question: When I subscribe in the middle of the month, how will I be billed?
Due to popular demand, we will adopt a pro-rated billing on the first month, if you start subscribing after the 5th day of the calendar month. If you subscribe lets say on or before April 5, regular billing would follow that is the whole monthly fee.


Question: How will pro-rated billing work?

1. For regular plan, it will be base on number of hrs consumed round up to the nearest hr. for example, a plan 20 users who consumed 15 hrs1 min. will be billed 16/20 * 500 + 10% vat = 440.00
2. For unlimited plan, it will be base on the number of days left in a month. for example the subscriber start on April 6, the mothly fee would be 25/30 * 2400 + 10% vat = 2200 (plus connection fee)

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Known for its user friendly services, The Net once again make payment of bills more convenient than ever before. The Net now offer free pickup services on all part of Metro Manila!!!

Every month, our men will be visiting your area on a certain day. We will email you the schedule of our free pickup services during the first week of each month. An example of a schedule of our free pickup service is provided below: (May, 2000 in particular)

Should you wish to avail of this service, please call us or e-mail accounting@thenet.ph the following information:

1. Your login name:
2. Date and Time of Pick-Up: (please refer to the schedule above):
3. Person to Look for:
4. Pick-Up Address:
5. Terms of Payment: (Cash or Check)
6. Amount:
7. Contact Number/Address:
   (this refers to the phone no. or e-mail address that we can contact to confirm your pick-up schedule)

Please send the above information before your scheduled pick-up dates(at least 1 day before) to avoid any inconveniences. Also for those who are going to pay in cash, please prepare exact payment, as our collectors might not have exact change. Kindly notify us for special arrangements, should there be any problem regarding your pick-up dates. Our phone numbers are (632) 245-8935 and (632) 2458937.

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1. Fill up two deposit slips, one for the bank and one for your own copy.
   Fill out the details of the deposit slips:
   Account Name : The Net
   Account Number : 0145-2711-69
   Please write your login name on the right side of The Net.
   
2. Deposit the amount to our account.
   
              For Cash Deposit:                               For Check Deposit:

   

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The Net and Metrobank tied-up to serve you better. Now, paying is easy. All you have to do is go to any Metrobank branch and do the following simple steps to pay your account.

1. Fill up two deposit slips, one for the bank and one for your own copy.
   Fill out the details of the deposit slips:
   Account Name : The Net
   Account Number : 014-3-01451145-9
   
2. Deposit the amount to our account.
   
                      For Cash Deposit                            For Check Deposit
          
   
   After making the deposit, ask the teller to give you a copy of the validated deposit slip. This will serve as your proof of
   payment so please don't lose it.
   
3. Fill up the payment form found at http://www.thenet.ph/subscribers/report.html within 24 hours the details of your
   payment:
   This is to ensure that your payment will be credited to your account. You should then receive a confirmation from
   accounting@thenet.ph that your payment is received; otherwise email us for clarrification.

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1. Fill up two deposit slips, one for the bank and one for your own copy.
   Fill out the details of the deposit slips:
   Account Name : The Net
   Account Number : 1353-01498-2
   Don't forget to write the amount to be deposited.
   
2. Deposit the amount to our account.
   After making the deposit, ask the teller to give you a copy of the validated deposit slip. This will serve as your proof of
   payment so please don't lose it.
   
   For Cash Deposit:
                             
   
   For Check Deposit:
   
   
3. Fill up the payment form found at http://www.thenet.ph/subscribers/report.html within within 24 hours the details of
   your payment:
   This is to ensure that your payment will be credited to your account. You should then receive a confirmation from
   accounting@thenet.ph that your payment is received; otherwise email us for clarrification.

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